All orders (including personalized) are dispatched from our Maryland workshop within 2–3 business days. Complimentary UPS Standard shipping is available for deliveries within the contiguous U.S., with Express options offered for an additional fee. Transit times vary by destination, and shipment progress can be followed using the tracking link included in your confirmation email. If your gift needs to arrive by a specific date, we recommend selecting Express Shipping at checkout for guaranteed timing (additional charges apply). Each order comes with shipping insurance, providing coverage for your package against loss or damage while it is in the possession of the shipping carrier.

A tracking number is created when your shipping label is issued through our Shopify system (once your gift has left our workshop). You’ll receive a shipment confirmation email at that time, including your tracking details. If you don’t see a tracking number, the notification may have been filtered into your spam or blocked by your email provider. Should you be unable to locate the email, please reach out to us and we’ll gladly share the tracking information with you.

Due to the handcrafted & personalized nature of our gift boxes and the items included, all sales are final. We carefully package each item to ensure it arrives safely. You may cancel your order and receive a full refund only if it has not yet been shipped. Please contact us as soon as possible to request a cancellation. Orders that have already been shipped cannot be canceled. Once a package leaves our workshop, it is in the care of the shipping carrier, and any issues must be handled directly with them. If you or the recipient are not satisfied with your purchase, please reach out to us, and we will do our best to make it right. For items damaged during shipping, please retain all original packaging for the carrier’s inspection. We require a photo of the damage to be emailed to us for review, and notification must be made within 24-48 hours of delivery.

Currently all orders ship only within the U.S.

We currently do not offer phone consultations. All inquiries are handled via email or website chat to ensure accuracy, clear communication, and the best possible outcome for custom orders.

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.

Our shipments do not include any receipts or prices. Upon placing your online order, you will immediately receive a confirmation email which can serve as a receipt. If you placed an order and did not immediately receive the confirmation email, it is possible that it has landed in you spam filter or has been denied by your email server. If you experience any issues with the confirmation email and do not see it in your spam folder, please contact us and we will be happy to provide a copy of your order receipt.

If a shipment is returned to our workshop due to delivery complications, we will contact you via email with an explanation of why it could not be delivered (such as an incorrect address, refusal, or uncollected package). When an address correction is needed, we’ll request updated shipping details to schedule another delivery. Your gift will be freshly packed in a new box and sent out again. We do not charge a repackaging or handling fee; however, the cost of reshipping will apply.

Yes. If you need more than 10 gift boxes, please contact us and we will be happy to help you with your order.

For larger orders, we can create tailored pricing based on your needs and goals. Reach out to us, and we’ll work with you to design the best solution for your gifting program.

Yes, we do. Get in touch with us and we will be happy to work with you.

Your privacy matters to us. Any recipient information you provide stays within our team and is never shared with external parties. Email addresses and personal details are not distributed to third parties. For more details, see here. 

Each gift box is carefully curated to create a thoughtful experience. If you’d like to personalize a box or add something special, we’d be happy to help. Just email us with your ideas, and we’ll work with you to create a customized gift.

Yes. We can incorporate your branded products, custom notecards, or packaging into our gift boxes. Please reach out to us with the details, and we’ll work with you to create a seamless, customized presentation.

Absolutely! You can add a handwritten message to any order. Simply type your note on the cart page during checkout.

Each gift is thoughtfully presented in wooden or premium paper boxes, finished with ribbon and seasonal touches. All items are snugly arranged in our gift boxes, combining secure placement with a polished, visually pleasing presentation. Each gift box is carefully wrapped in bubble wrap and placed inside a sturdy shipping box, cushioned with packing paper for extra protection. Boxes are clearly labeled with “Fragile – This Side Up” on the sides and “Fragile” on the top to ensure safe handling.

Please keep all packaging and take a photo of the damaged item. Email the photo to us within 24-48 hours of delivery. We’ll review it and help resolve the issue, whether that means filing a shipping claim or replacing the item/gift box.